Waste Management is Recycle BC’s multi-family collection partner in the City of Vancouver. They can answer questions about collection, missed pick-ups, holiday schedules, or cart requests.
Vancouver Multi-Family Collection
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Waste Management
Email: pnwrsservices@wm.com
Phone: 604-282-7961 (press 1-English, press 1-Residential Customer, press 2-Existing Customer, press 1-Questions about your service)
When sending an email to Waste Management, please use the following format:
Subject line: City of Vancouver Multi-family (Recycle BC) (Insert building address)
Email body: Please include the Property Manager’s name, email address and phone number in the body of the email. If the On-Site contact’s name is different than the property managers, please include the relevant contact information (for building manager, strata representative etc.).
Please note: Without the building’s address or account information, Waste Management’s Customer Service department may not be able to provide feedback or assistance to your account.
For cart replacement or purchase, property managers will be required to phone Waste Management and provide payment over the phone. Further information can be found in the FAQ’s below.
Recycling Guide
The recycling guide outlines how to sort your recycling, shows what is accepted and not accepted, and what items you can take to Recycle BC depots. You can also download the Recycle BC app from Google Play or the App Store to search for depots, check your schedule and use our recycling Waste Wizard.
Address Search
Use our address search tool to view your curbside recycling collection schedule and nearest Recycle BC depots. You can also sign up for reminders and import your schedule into your online calendar.
Material List
Search materials and view our full accepted materials list. Download the mobile app to search on the go with the waste wizard! Download it here or search ‘Recycle BC’ in the App Store or on Google Play on your mobile device.
Recycling Service
To qualify for Recycle BC’s multi-family service, the property must satisfy the following requirements:
- The property is residential (no industrial, commercial, or institutional materials comingled)
- The property has more than 5 residential units
- The property has a centralized waste collection room, shed, or space in the alley to store recycling carts
- If the property includes any commercial units, there are separate waste collection areas for residential and commercial units, or these commercial units will make arrangements to manage their recycling collection outside of Recycle BC’s program
- The property agrees to be serviced by Recycle BC’s contracted multi-family collector (Waste Management) and agrees to provide access to recycling carts for their recycling crews to collect on a weekly basis
Institutional and commercial properties are not eligible for Recycle BC’s multi-family service.
Request Recycling Service or Program Inquiries
To request Recycle BC’s multi-family service email info@recyclebc.ca.ca or call 778-588-0504. Requests must be made by building/property managers, strata council members, or other authorized individuals who represent the entire property.
Additional Service Information
In some cases where the carts are stored on the property in a location that is not reasonably accessible by the collection crew, carts must be moved to a location accessible to the contractor on collection day. This can be done by staff or residents from the property, or by hiring a third-party “pull-out” service.
Properties that choose to use a third-party service are responsible for contacting and entering into an agreement with their chosen third-party provider – and properties pay for this service directly to the third-party. Properties may enter into an agreement with any provider that they choose.
Third-party providers that Waste Management has previously worked with include:
Curb-It: Charlie Yu 778-989-2500 curbithauling@gmail.com
Dash: Dave Wilkinson 604-908-3274 dashingdave@shaw.ca
604-Trash-It: 604-872-7448 info@604-trash-it.com
Buildings are not limited to using the third-party providers that are listed above. The requirement to have the carts moved to an accessible location is at the discretion of Recycle BC and its contractor.
FAQs
The transition of service from the City of Vancouver to Recycle BC happened on October 3, 2016.
Yes. The City of Vancouver joined the Recycle BC program in May 2014, and – like many communities in the province – was receiving a financial incentive from Recycle BC to manage its own residential recycling collection. The City decided in November 2015 to transition recycling collection directly to Recycle BC, and this change took place October 3, 2016. The list of materials accepted for recycling did not change.
Recycle BC provides direct service in many areas of the province including the Cities of North Vancouver, Pitt Meadows, Langley, Coquitlam, Revelstoke, Prince George and Quesnel; the Districts of North Vancouver and West Vancouver; the Village of Anmore; the University Endowment Lands; and Regional Districts of North Okanagan, Central Kootenay, and Kootenay Boundary.
No. Your local government no longer provides curbside collection of residential packaging and paper. As of May 19, 2014, per BC’s Recycling Regulation, the businesses that supply packaging and paper to residents are responsible for financing the collection and recycling of these materials. Recycle BC works on behalf of these businesses to manage the program.
Learn how to correctly sort your materials using the following resources:
- Your Recycle BC residential recycling guide
- RecycleBC.ca/Materials has our accepted material list available for download, as well as a “What Can I Recycle?” search tool
- Download the Recycle BC app from the App Store or Google Play, or visit RecycleBC.ca/App
Please contact Waste Management at the contact information available at the top of this page. There may be costs associated with replacement carts.